Hungry for a challenge?

We’re proud of our market-leading position and our proven track record is down to the exceptionally talented individuals we have working for us. Their enthusiasm and skills make a real impact on the quality of service that our customers receive.

Working for us is both rewarding and challenging. We enable our people to be the best they can be by providing the resources and opportunities needed to be successful. We pride ourselves on nurturing our talent by providing exciting career prospects within a dynamic, challenging and rewarding industry.

We believe that talented and hardworking staff should be recognised and rewarded. If you believe you have what it takes to develop within our company, please send in the first instance the reasons why you would like to be considered for a position with details of your education and previous employment to Sue Berry, Office Manager, at Sberry@ecelectronics.com.

No Recruitment Agencies.

Positions available:

Job Title: Account Manager

Department: Sales
Reporting To: Commercial Manager

Main Purpose of Job:

Support existing key customer accounts whilst supporting the Commercial Manager in the growth and development of major new accounts where required.

Account Manager with the ability to project manage major customer accounts and a high degree of emphasis on securing repeat business. Providing excellent customer service support including any technical or quality needs by utilising those internal departments, thus ensuring customer satisfaction.

As an Account Manager, you should preferably have worked in an CEM environment either in a customer service role or an engineering role or at senior level on the shop floor. You should also be results-driven and aspire to achieve specific account growth goals and order bookings and sales targets.
Ultimately, you should be able to provide an excellent support function whilst fully understanding the customers decision making process and their key decision makers, in order to win new business/projects and strengthen customer relationships.

Main Responsibilities & Key Tasks:

  • Manage and interpret customer expectations and general activity, heighten customer interaction by means of good communications as well as customer visits and involvement with internal and off-site customer meetings.
  • Project manage the transfer and implementation of large new customer projects from development to customer delivery.
  • Understand the customers total spend on electronics.
  • Work closely with the customers purchasing, engineering and design teams where necessary to ensure EC are involved in all new projects.
  • Build strong customer relationships.
  • Identify and highlight new opportunities to increase business with assigned account base.
  • Liaise with EC engineering, estimating, purchasing, logistics and manufacturing departments to ensure maximum customer satisfaction.
  • Work to KPI’s as set by the Commercial Manager.
  • Follow up all quotes closely in order to win business.
  • Load sales orders and be responsible for the NPI process where appropriate.
  • Support the Sales department administration tasks as required.

Quality and Environmental:
Compliance with the requirements of the documented business management systems through adherence to Quality and Environmental processes, procedures and policies. Participation in audits as required (internal, Customer and certification).

Health and Safety:
Compliance with the latest revisions of the Company’s Health and Safety Handbook, Policy, Health and Safety at Work Act and any other relevant publication.

Training, Learning and Development:
As required within the job role.

Knowledge and Skills:

  • Excellent Customer Communication skills
  • Commercial acumen
  • Confident to present both internally and to the customers
  • Negotiation skills, determination and persuasiveness
  • Excellent written and oral communication skills
  • Computer skills- must be experienced in the use of Word and Excel as well Uniplan and EES
  • Good organisational and time management skills
  • Ability to work calmly and methodically when under pressure from a busy and varied workload.
  • An ability to analyse and evaluate situations to produce a range of effective solutions to problems.

Experience:

  • Previous experience dealing with customers in a CEM sales and technical environment.
  • A good working knowledge of the following processes:
    1. Automated SMT
    2. General PCB Assembly
    3. Cable and Wire Harness assembly
    4. Electronic component selection and processing requirements.

APPLY TODAY

Email your CV and Cover Letter to Greg Faughnan gfaughnan@ecelectronics.com