Hungry for a challenge?
We’re proud of our market-leading position and our proven track record is down to the exceptionally talented individuals we have working for us. Their enthusiasm and skills make a real impact on the quality of service that our customers receive.
Working for us is both rewarding and challenging. We enable our people to be the best they can be by providing the resources and opportunities needed to be successful. We pride ourselves on nurturing our talent by providing exciting career prospects within a dynamic, challenging and rewarding industry.
We believe that talented and hardworking staff should be recognised and rewarded. If you believe you have what it takes to develop within our company, please send in the first instance the reasons why you would like to be considered for a position with details of your education and previous employment to Sue Berry, Office Manager, at Sberry@ecelectronics.com.
No Recruitment Agencies.
Positions available:
Account Manager (Basingstoke/Abertillery)
Main Purpose of Job:
Support existing key customer accounts whilst supporting the Commercial Manager in the growth and development of major new accounts where required.
Able to project manage major customer accounts with high degree of emphasis on securing repeat business. Providing excellent customer service support including any technical or quality needs by utilising internal departments, thus ensuring customer satisfaction.
You should preferably have worked in an CEM/EMS environment either in an Account Manager/Customer Service role. You should also be results-driven and aspire to achieve specific account growth goals including new orders and sales targets.
Ability to provide an excellent support function whilst fully understanding the customers decision making process, in order to win new business/projects and strengthen customer relationships.
Main Responsibilities and Key Tasks:
- Manage and interpret customer expectations and general activity, heighten customer interaction by means of good communications.
- Occasional customer visits where required and involvement with internal and off-site customer meetings.
- Project manage the transfer and implementation of large new customer projects from development to customer delivery.
- Understand the customers total spend on electronics.
- Work closely with the customers purchasing, engineering and design teams where necessary to ensure EC are involved in all new projects.
- Build strong customer relationships.
- Identify and highlight new opportunities to increase business with assigned account base.
- Liaise with EC engineering, estimating, purchasing, logistics and manufacturing departments to ensure maximum customer satisfaction.
- Work to KPI’s as set by the Commercial Manager.
- Follow up all quotes closely in order to win repeat and new business.
- Load sales orders and be responsible for the NPI process where appropriate.
- Support the Sales department administration tasks as required.
Knowledge and Skills:
- Excellent Customer Communication skills
- Commercial acumen
- Confident to present both internally and to the customers
- Negotiation skills, determination and persuasiveness
- Excellent written and oral communication skills
- Computer skills- must be experienced in the use of Word and Excel
- Ideally knowledge of Uniplan and EES ERP systems
- Good organisational and time management skills
- Ability to work calmly and methodically when under pressure from a busy and varied workload.
- An ability to analyse and evaluate situations to produce a range of effective solutions to problems.
Experience:
Previous experience dealing with customers in a CEM sales and technical environment.
A good working knowledge of the following process’s
- Automated SMT PCB assembly
- General PCB Assembly
- Cable and Wire Harness assembly
- Electronic components.
Applicants are required to send CV & Motivation Letter to sdunn@ecelectronics.com
